TESTIMONIALS

Testimonials

Read Reviews from Our Customers ]

“My sister recommended O'Donnell to me. They first came out on the morning of the 4th of July to do a repair, when they said they would be here and VERY professional. I was beyond impressed they would even come on a holiday with no surcharge. When it was time for my furnace and air conditioner to be replaced, I called O'Donnell, they were professional, courteous and very accommodating to me due to my work schedule. I would highly recommend O'Donnell.”Carol, Grand Island

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“Good dealer, installation was done on time and as promised.” Fozz

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“Everyone I dealt with, from the owner of the company to the personnel who did the installation were very professional and knowledgeable. After reviewing presentations from several contractors (including another Lennox dealer) and researching numerous products on the market it was obvious to me that O'Donnell Heating & Air Conditioning represents a product of superior quality and dependability.” Ted, Getzville

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“Although it was peak A/C season, O'Donnell came and did a free estimate right in my home and then did the install in a couple of weeks. The owner who did the estimate, the woman on the phone at the office and the installers, were all very friendly and helpful. The install was quick and efficient and they left my basement and yard completely cleaned-up. Both the A/C and new furnace have been working great. Very happy with the whole experience.”  Jax, Buffalo

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“The team at O'Donnell were a pleasure to deal with from start to finish. We consulted with the owner directly on our central air unit, and never felt pressured or like we were being sold anything other than exactly what we needed at the right price. The installation was quick and painless, and our unit has been working great!” Ryan, Tonawanda

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“Very helpful in determining the best unit for my home. Was very friendly and not pushy. Reasonably priced compared to other quotes I received. Switched all of my maintenance to them because I felt they were more trustworthy than the previous company I used. Would definitely recommend.” Greg, Kenmore

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“Professional, on time, job well done! From the first contact to O'Donnell, the staff was very helpful & efficient. Not being knowledgeable of the installation process, I thought I had to buy both heating & cooling units. The rep said I didn't need a furnace & would be glad to install just the air for me - he didn't sell me something I didn't need! Appointments made were kept, they arrived on time, worked efficiently, cleaned up very nicely after their work was done & I would definitely recommend them to anyone looking for new heating or cooling.” All4Three, Tonawanda

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“My central air stopped blowing cold. Mr. O'Donnell came out and assessed the problem. He suggested I replace the unit rather than repair it due to it's age and the cost of the repair. I wasn't sure what to do so I went online and did a little research and decided to replace the old unit with a new Lennox unit. Mr. O'Donnell said I would be getting a much better unit and would save about 30% cost in running the new one compared to the old one. Boy was he correct. I actually saved about 40%! And the new unit runs much, much quieter. Overall O'Donnell Heating & Air Conditioning was very professional and very trustworthy. I left them alone in my basement where my husband has a workshop with $ dollars worth of tools. The price of the install was amazing! Not overpriced, like the other companies I called. And when they left it was so clean, it was like they were never here. I would recommend this company to anyone looking for this type of service. And from now on they're the only company I will use in the future.”  Karen, Tonawanda

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“Jim O’Donnell is a great person who is attentive, listens and answers all questions informatively and shows he is proud in what he does. When I called, he came over and explained everything. When I called the office, Dawn is a sweetheart who is so friendly and helpful. Dawn really cares. All of Jim’s staff are excellent and helpful and I do recommend him to friends. I also am very happy with our Lennox furnace and Lennox AC system. Fantastic products you should be proud of. Also, you should be proud of Jim O’Donnell too.” Ed, West Seneca

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“I was very pleased with the service I received. The install went much quicker than I expected and I was also serviced on the same day I called!” Joseph, Tonawanda

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“First of all, even before I actually had my new furnace installed, Jim O’Donnell paid a courtesy visit to determine my heating needs. Jim was professional and was very honest in his assessment. I felt extremely confident in his appraisal. Also, the furnace was delivered two days later. The gentlemen installing my new furnace were timely and very cordial. I told them that I wasn’t going to sit there and watch them do their job. If they needed me I was in another room working on my taxes. I knew that they would do an excellent job and they did.” Sheila, Amherst

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“O’Donnell installed my new furnace very quickly and it works great. Had a problem with uneven heating and they solved it by installing a damper. Very nice people, very good pricing, and a good product.” Dan

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“The team was 100% professional in all matters. The initial response to my problem was handled by the owner who presented all my options to suit my needs. It was determined I would need a new furnace which I knew was most likely the issue. The subsequent actions after from the date & time of installation were all very accommodating to me. The installation team knew their tasks and jobs 100%. They had the job covered and installed in around 3 hours. They even cleaned up as well. Finally the old furnace and some work debris was picked up later that day. All in all, it was a very professional experience that all the bases were covered on. I would recommend the Lennox product and the contractor O’Donnell Heating to anyone with the highest regards.” David, Amherst

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“Technicians arrived on time and were very courteous, answered all of our questions and pointed out things that other estimates “forgot about”, great clean up. Overall--very happy.” Jerry, Cheektowaga

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“The only comment I have is that the O'Donnell Heating & Air Conditioning team is very professional and fast. The new furnace and air conditioning units were in record time. Our old air conditioning unit broke when we had the hottest days this year. I can’t thank you enough.” Bill, Kenmore

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“I thought everything about O'Donnell Heating & Air Conditioning was spot on. When the owner suggested the type of air conditioner and furnace types that we needed, he was right on the money. It was nice to talk to someone who did not try and oversell you something. Would highly refer him to my family and friends.” Michael, Tonawanda

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“I thought that everyone at O’Donnell was very professional, from the owner Jim to the installers. I am very pleased with my new HVAC system. The sound level alone from my twenty-one year old Heil system to this new one has been reduced tenfold. I can’t wait to see the reduction in my utility bills this winter. Also, I have already recommended O'Donnell Heating & Air Conditioning to at least ten people.” William, Tonawanda

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“We were unable to cool our house with portable air conditioners and since we had our Lennox air conditioner installed, our house is now cool. They seem economical too. Thank you to O'Donnell Heating & Air Conditioning for such good service and installation.”  Mary, Amherst

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“I couldn't ask for better service than I received from O'Donnell Heating & Air Conditioning. Jim, the owner showed up the next day after I initiated contact and provided a highly competitive quote. His crew showed up on a holiday weekend (Memorial Day) to complete the install within two days of accepting his quote. They were professional and courteous throughout the entire process. They took the time to thoroughly explain my new system and they cleaned up very well post-install. The system itself has been exceeding my expectations thus far. There wasn’t too much info on Lennox mini-splits online. It appears that market has been pretty much dominated by Mitsubishi from what I could tell. I relied strictly on Lennox’s reputation with residential HVAC equipment and Jim O’Donnell’s testimony for the product, and I’m glad I did. After the mini-split is paid off, I will have O’Donnell install a central air system for my second floor bedrooms, Lennox of course.” Reuben, East Amherst

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“The heating unit is perfect-much better than what I had. It was a great experience and they did a great job. The workers were great. I’m very happy with it and am looking forward to having many happy years with the Lennox product.” Alice, Cheektowaga

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“Everything went great with O’Donnell Heating and so far so good with the furnace.” Kelly, Kenmore

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“The experience was pleasurable. The installers were polite, courteous and knowledgeable. They answered any questions and the furnace looks great, and so far performs nicely.” Paul, Tonawanda

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“I have already recommended O'Donnell Heating & Air Conditioning to friends and neighbors.” Clodine, Buffalo

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“O'Donnell Heating & Air Conditioning were pleasant, and efficient to work with. Highly recommend.” Deborah, East Amherst

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“We received prompt, friendly service. Everyone who came to our home was knowledgeable and courteous. Thanks!” Thomas & Shirley, East Amherst

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“I have no comments at this time. Everything was great!!!” Charles, Buffalo

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“I am very pleased, from our first appointment to our last, everyone was very professional and knowledgeable and will refer O'Donnell Heating & Air Conditioning to all my friends and family. Thank you again.” Rick & Joelle, Gasport

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“My wife Debbie and I have purchased and have had installed many products for our older home. Jim O'Donnell is, by far, the most professional, personable and informed sales and installation person we have ever delt with. When he explained the benefits of the signature series furnace it was clear we could go with no other. He is to be commended, we will always use him for our needs and certainly refer our friends and family to him. Wish he sold cars too.” Mr. & Mrs. Pierpaoli, Clarence 

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“Jim O'Donnell and his staff were great! We are completely satisfied with our new furnace and air conditioning units.” Kent, Williamsville

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“The Furnace we had was very old but still worked and I was really reluctant to get a new one. We had 7 people come out to give us an estimate and tell us what we needed. We did not feel comfortable with any other salesman. Jim was the last person we met with and we finally felt like this was the person we could trust with such a big purchase. He was very sincere and we didn't feel pressured or "sold". We felt he was someone we could trust.” Mr. & Mrs. Fretz 

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